Shipping & Returns Policy

Everything you need to know about our shipping rates, delivery times, and returns guidelines.

At Charm Villa, we prioritize the quality, safety, and integrity of our products. Because we offer both perishable teas and artisan teaware, our return policy varies by product category.

Teas & Consumable Items

Because our specialty teas are ingestible and perishable, we adhere to strict food safety standards. Therefore, all sales of tea and consumable products are final. We cannot accept returns, exchanges, or issue refunds for these items under standard circumstances once they have been dispatched.

Ceramics & Teaware

We want you to love your handmade ceramic pieces. If you are not completely satisfied with your non-perishable ceramic items (such as chopstick rests), we accept returns within 14 days of delivery.

To be eligible for a return, your ceramic item must be:

Unused and unwashed.
In the exact original condition that you received it.
In its original packaging.

To initiate a return for a ceramic item, please contact us via our contact page with your order number.

Please note: Customers are responsible for paying all return shipping costs for non-defective items. We highly recommend using a trackable shipping service or purchasing shipping insurance when returning fragile ceramics, as we cannot issue refunds for items damaged or lost in return transit.

While we cannot accept standard returns on tea, your experience is deeply important to us. If any part of your order arrives damaged, defective, or if you receive the incorrect item, we are here to make it right. Please inspect your package carefully upon receipt.

To request an exception for a damaged or incorrect order, please contact our support team via our contact page within 7 days of delivery.

To ensure a swift resolution, please include the following in your email:

Your order number.
A clear description of the defect, damage, or error.
Clear photos showing the issue with the tea bag, ceramic product, or packaging.

Once we receive your email and verify the documentation, we will evaluate the issue and make it right by issuing a replacement (subject to stock availability) or a refund.

If a refund is approved for a return or a damaged item, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us via our contact page.

We take great care in preparing your Charm Villa experience. During the business week, most orders are beautifully packaged and shipped the same day if placed before 12:00 PM (noon) PST.

Orders received after this time will embark on their journey the next business day (Monday through Friday). Once your order is dispatched, you will receive a confirmation email containing your tracking information.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Charm Villa is not responsible for packages delivered to incorrect addresses provided by the customer, or for packages marked as "Delivered" by the carrier but not received.

United States Shipping

Complimentary Shipping: Provided on all orders exceeding $99.

Standard Shipping: For orders under $99, shipping rates are calculated and displayed at checkout based on your location and selected service.

Delivery Estimates & Carrier Delays

Please note that all delivery times are estimates provided by the carrier. While we always strive to pack and ship your items promptly from our California facility, unforeseen carrier delays, weather events, or high shipping volumes may occasionally occur.

Once a package is handed over to the carrier, Charm Villa is not liable for transit delays.

In the unfortunate event that your package is lost in transit, please contact us via our contact page.

While we cannot take responsibility for carrier errors, we will work closely with the carrier on your behalf to locate your shipment or file a claim to provide a suitable resolution.